Salesforce Certification Training

Deep Dive Into Salesforce Certification Training

1.ORGANIZATION SETUP IN SALESFORCE CERTIFICATION TRAINING - Describe the components of the company profile (e.g., fiscal year, business hours, currency management, default settings, company information).

2.USER SETUP IN SALESFORCE CERTIFICATION TRAINING
- Identify the steps to set up and/or maintain a user (e.g., assign licenses, reset passwords, and resolve locked user accounts).
- Given a scenario, troubleshoot common user access and visibility issues.

3.GLOBAL USER INTERFACE IN SALESFORCE CERTIFICATION TRAINING
- Distinguish between the various UI features that an administrator controls, including the implications (e.g., UI settings, search settings, list views, home page layouts).

4.SECURITY AND ACCESS IN SALESFORCE CERTIFICATION TRAINING
- Explain the various organization security options in Salesforce Certification training (e.g., passwords, IP restrictions, identity confirmation, network settings).
- Describe the features and capabilities of the Salesforce Certification training sharing model (e.g.,record ownership, organization-wide defaults, roles and the role hierarchy, manual sharing, sharing rules and public groups).
- Given a scenario, apply the appropriate security controls (e.g., organizationwide defaults, roles and the role hierarchy, manual sharing, sharing rules and public groups).
- Describe the various settings and permissions a profile controls (e.g., IP access,login hours, record types, access to tabs, permissions, object permissions, field level security) in Salesforce Certification Training.
- Given a scenario, determine the appropriate use of a custom profile.

5.STANDARD AND CUSTOM OBJECTS IN SALESFORCE CERTIFICATION TRAINING:-
- Describe the standard object architecture and relationship model.
- Explain how to create, delete, and customize fields, page layouts, and list views for custom and standard objects.
- Given a scenario, determine the appropriate fields and page layouts for custom and standard objects.
- Explain how to create, delete, and customize record types for custom and standard objects.
- Given a scenario, determine the appropriate record types and business processes for custom and standard objects.
- Explain the implications of deleting fields.
- Describe when to use and how to create formula fields.

6.SALES AND MARKETING APPLICATIONS IN SALESFORCE CERTIFICATION TRAINING
- Given a scenario, identify the capabilities and implications of the sales process.
- Given a scenario, identify when to apply the appropriate sales productivity features (e.g., big deal alerts, update reminders, similar opportunities, competitors, team selling).
- Describe the capabilities of products and price books.
- Describe the capabilities of lead management (e.g., lead conversions, lead source, lead field mapping).
- Given a scenario, identify how to automate lead management (e.g., queues, assignment rules, web-to-lead, and auto-response).
- Describe the capabilities of campaign management (e.g., hierarchies,influences, campaign members).

7.SERVICE AND SUPPORT APPLICATIONS IN SALESFORCE CERTIFICATION TRAINING
- Describe the capabilities of case management (e.g., case processes, case settings, and case comments).
- Given a scenario, identify how to automate case management (e.g., case assignment, auto-response, escalation, web-to-case, email-to-case, case teams).
- Describe the capabilities of solution management (e.g., settings, categories, processes).
- Describe the basic capabilities of portals.
- Describe the capabilities of the Community application (e.g. Ideas, Answers).
- Describe the capabilities of Salesforce Knowledge.

8.ACTIVITY MANAGEMENT IN SALESFORCE CERTIFICATION TRAINING
- Describe the capabilities of activity management (e.g., manage tasks, events, public calendars, multi-day events, cloud scheduler).

9.CHATTER
- Describe the features of Chatter (e.g., feed, groups, following, security).

10.DATA MANAGEMENT IN SALESFORCE CERTIFICATION TRAINING
- Describe the considerations when importing, updating, transferring, and mass deleting data (e.g., CSV files, field matching, matching types, record IDs, external IDs, duplicate records).
- Given a scenario, identify tools and use cases for managing data (e.g., dataloader, data import wizard).
- Describe the capabilities and implications of the data validation tools.
- Describe the different ways to back up data (e.g., weekly data export service, exports, dataloader).

11.CONTENT AND FOLDER MANAGEMENT IN SALESFORCE CERTIFICATION TRAINING
- Describe the capabilities of Salesforce Content (e.g., presentation assembly,content delivery, content packs, workspaces, tags).
- Describe how folders can be used to organize and secure communication templates, dashboards, reports, and documents.

12.ANALYTICS, REPORTS AND DASHBOARDS OF SALESFORCE CERTIFICATION TRAINING
- Describe the options available when creating or customizing a report (e.g.,report type, report format, fields, summarizing data, filtering data, charting, scheduling, and conditional highlighting).
- Describe the impact of the sharing model on reports.
- Describe the options available when creating and modifying dashboards (e.g.,dashboard components, data sources, chart types, scheduling, and running user).
- Describe the capabilities of custom report types.

13.WORKFLOW AUTOMATION IN SALESFORCE CERTIFICATION TRAINING
- Describe when workflow are evaluated.
- Describe the capabilities of workflow rules and actions.
- Given a scenario, identify the appropriate workflow solution.
- Describe capabilities and use cases for the approval process.

14.DESKTOP AND MOBILE ADMINISTRATION IN SALESFORCE CERTIFICATION TRAINING
- Describe the capabilities of Salesforce Mobile.
- Describe the installation and synchronization options of Salesforce for Outlook.

15.APPEXCHANGE
- Identify use cases for AppExchange applications.